Terms & Conditions of Use

Effective Date: May 25, 2026
Last Updated: May 25, 2026
Website: justlikefamilyhomecare.net

1. Acceptance of Terms

By accessing or using this website (“Site”), you agree to be bound by these Terms and all applicable laws of Ontario and Canada. If you do not agree, you must discontinue use of the Site immediately.

2. No Medical Advice / No Clinical Relationship

All content on this Site is provided for general informational purposes only. Nothing on this Site constitutes:

• Medical advice
• Diagnosis or treatment
• Nursing or clinical direction
• Emergency health instruction

Use of this Site, including submitting forms or requesting consultation, does not establish a regulated health professional–client relationship. A formal care relationship is only established through a signed service agreement with Just Like Family Home Care.

In a medical emergency, call 911 immediately.

3. Personal Information & PHI Compliance (PHIPA / PIPEDA)

3.1 Compliance Commitment

We comply with the Ontario Personal Health Information Protection Act (PHIPA) and Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to protecting the confidentiality, integrity, and security of all personal information and personal health information (PHI).

3.2 Data Minimization Requirement

Users are strongly advised not to submit sensitive medical records through website forms, including: diagnostic reports, lab results, health card numbers, full medical histories, or medication lists. Only minimal information required for inquiry or service coordination should be provided.

3.3 Purpose of Collection

Information submitted through this Site may be used for responding to inquiries, coordinating home care services, scheduling assessments or consultations, service eligibility screening, and administrative communication. No information is collected for unrelated purposes without consent.

3.4 Consent

By submitting personal information through this Site, you provide express consent for its collection, use, and disclosure for the purposes described above. Consent may be withdrawn at any time, subject to legal obligations, regulatory retention requirements, and active service agreements.

3.5 Safeguards

We implement reasonable administrative, technical, and physical safeguards, including SSL/HTTPS encryption, access control restrictions, staff confidentiality agreements, secure storage systems, and role-based permissions. However, no electronic transmission is fully secure; users submit information at their own discretion.

3.6 Access & Correction Rights

Individuals may request access to their personal information, correction of inaccurate information, or information regarding its use or disclosure. Requests will be addressed in accordance with PHIPA and PIPEDA timelines.

3.7 Retention of Information

We retain personal information only as long as necessary to deliver services, meet legal and regulatory obligations, and maintain required care documentation. Information is securely destroyed or de-identified when no longer required.

3.8 Privacy Breach Notification

In the event of a privacy breach involving personal information that poses a risk of significant harm, we will contain and investigate the breach, assess the risk of harm, notify affected individuals where required, report to regulatory authorities if applicable, and implement corrective safeguards.

3.9 Third-Party Service Providers

We may engage third-party service providers to support operations (e.g., scheduling, secure communications, hosting). All providers are required to maintain confidentiality agreements, use data only for contracted purposes, meet applicable privacy and security standards, and are strictly prohibited from selling or misusing personal information.

4. License to Use Website

You are granted a limited, non-exclusive, non-transferable license to use this Site for personal, informational purposes only. You agree not to interfere with Site functionality or security, attempt unauthorized access, introduce malicious software, or misuse or exploit website forms or systems.

5. Intellectual Property

All content, branding, text, and materials on this Site are owned or licensed by Just Like Family Home Care and are protected under applicable intellectual property laws. Unauthorized use is prohibited.

6. Third-Party Links

This Site may contain links to external websites for informational purposes only. We do not endorse third-party content, control external websites, or guarantee the accuracy or reliability of external sources. Use of third-party websites is at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, Just Like Family Home Care is not liable for any indirect or consequential damages, loss of data or information, reliance on Site content, or service interruptions or technical failures. Use of this Site is at your own risk.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of updated Terms.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Any disputes shall be resolved exclusively in Ontario courts.

10. Website Security Notice

We employ reasonable safeguards; however, no system is fully secure. Users should avoid submitting highly sensitive clinical data online. Secure channels are used for formal care documentation once services begin.

11. Contact Information